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As well as providing guidance on which product to buy we may also provide guidance on where you can purchase the product. Price information we use to provide this guidance is updated regularly, however we will not have details of all online retailers and we cannot provide advice relating to high street only retailers.

We also cannot guarantee that we will be able to provide suggested retailers for every product that we have provided you with guidance on. We reserve the right not to advise in respect of any products, and we will not provide advice in relation to products which have not already been reviewed by us. Any advice provided by us is only intended as guidance, and should not be considered a final recommendation or endorsement. When a retailer link is followed on our website we may receive an affiliate commission, irrespective of whether a purchase is made.

The terms below also apply if your membership includes access to the Consumer Rights Advice Line. Consumer Law Advice: Our team of qualified lawyers and specialist legal advisers will provide telephone legal advice to individuals relating to general consumer issues excluding holiday or travel related issues arising within the UK, for example: disputes with utility companies, mobile phone contracts or problems with faulty goods.

Availability: Our qualified lawyers and specialist legal advisers will be able to advise you Monday to Friday excluding public holidays between 8. We will always try to connect you directly with a lawyer or adviser, but if they are all busy when you call, we will arrange for you to be called back. We will always let you know when to expect your call back. We are only able to advise you or a permanent member of your household. We are unable to advise someone who telephones us on your behalf unless you have previously given us permission to do so.

If we think responding to your request may cause us to break these rules for example, it may cause a conflict of interest , we will be unable to advise you. If such a situation arises, we will always explain the position to you.

Complaints: If you are unhappy about any aspect of the Consumer Rights Advice Line, then please let us know by contacting the Manager of Which? Legal Service:. We will respond to your complaint fairly and usually within five working days. If we are unable to resolve your complaint and it relates to the legal advice you have received, we will explain how you can make a complaint about a particular lawyer to their professional body. You should make your complaint to the Legal Ombudsman within 6 months of our complaints handling process finishing.

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Legal is not currently signed up to its services you can find details of Ombudsman Services at ombudsman-services. This may include the temporary or permanent suspension of your use of the Consumer Rights Advice Line. Jump to Which? Insider Knowledge prize draw Which? Reviews app Which? Connect terms and conditions Which Member Community Which? Switch Your Which?

This includes your membership number, which is one letter and nine digits. You can find it in your online account or on the letters that come with your Which? It will look something like A If you were utilizing a free or discounted trial, you will need to cancel in advance of the end date to avoid continuing your subscription at the standard rate. You can only get a refund if you cancel within 14 days of starting the subscription.

The payments are taken in advance each month, so if you do not cancel before the billing date, then you should allow your subscription to continue for that month and cancel in advance of the next one. You can request an earlier cancellation date if you like, but you will lose out on the services that you have already paid for. Should you prefer to amend your subscription bundle, you can discuss this with Which?

Just call our member services centre on Make sure to have your membership number handy. If we ask you to key in your membership number over the phone, leave out the letter at the beginning. Just email which which. So we can help you more quickly, please contact us using the email address you used to sign up to Which?

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